Privacy Policy
Effective Date: 2024-10-01
Who we are?
Welcome to Imroz Solutions and Services (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.imrozsolutions.com (the “Site”).
By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
What Personal Information We Collect?
At Imroz Solutions and Services, we collect various types of personal information to provide and improve our services to you. Here are the details regarding the personal data we collect:
Contact Information: We collect your name, email address, telephone number, and, if provided, your company name and job title. This information is necessary to identify you and communicate with you.
Account Details: If you register on our site, we collect your username and password. This information is necessary to create and manage your account.
Payment Information: If you make purchases, we collect necessary payment information, such as your credit card number and billing address. This information is required to process transactions but is not stored on our servers.
Other Information You Provide: This includes information you provide when you fill out forms, respond to surveys, post comments, or communicate with us by email or other channels.
How We Collect Personal Information?
Direct Interactions: You may provide us your personal information when you fill out forms, sign up for our services, make a purchase, subscribe to our newsletters, or communicate with us directly.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources such as social media platforms (depending on your settings on such platforms), marketing partners, and data aggregators.
It’s important to note that we only collect and use personal information where we have a lawful basis to do so. We may use your information to fulfill a contract with you, where we have a legitimate interest to do so, where it is necessary for compliance with a legal obligation, or where you have given us consent to use your personal information for specific purposes.
What Is Usage Data?
Usage Data is collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Usage Data helps us to understand how our visitors use the website, which in turn enables us to improve user experiences and optimize our services.
Types of Usage Data We Collect:
Browser Data: Includes the type of browser you use, your browser version, and your browser settings. This helps us ensure our website functions properly on your device.
Device Information: We collect information about the device you use to access our website, including, but not limited to, your device’s operating system, unique device identifiers, and mobile network information.
IP Address: Your IP address is collected to help diagnose server problems, administer our website, and aggregate information based on geographical regions.
Activity Logs: This includes the dates and times of your visits to our site, the pages you viewed, the time spent on those pages, unique URLs visited within our website, and other diagnostic data.
Cookies and Tracking Data: We use cookies and similar tracking technologies to track activities on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Why We Collect Usage Data?
To Monitor and Analyze: Collecting Usage Data helps us monitor and analyze the use of our service, which is essential for running, maintaining, and improving the functionality of our website.
To Maintain Safety: Usage data assists in enhancing security measures, detecting fraud or potential threats, and ensuring the integrity of our website.
To Personalize Experience: Understanding how you use our website helps us to personalize your experience and deliver content tailored to your preferences and interests.
To Measure Traffic and Trends: We analyze usage data to measure traffic patterns and trends, which aids in strategic planning and marketing.
Your use of our site constitutes your acknowledgment of and agreement to our collection and use of Usage Data in accordance with this policy. We treat this data with the utmost respect and confidentiality.
How Long We Keep Your Data?
Imroz Solutions and Services takes a thoughtful approach to data retention, ensuring that your personal information is kept only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Retention Periods Are Based On:
Purpose of Data Collection: We retain your personal data as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
Legal Requirements: In some cases, we are legally required to keep certain types of data for a specific period of time. For example, financial records related to billing and payments may be retained for several years under tax laws.
User Consent: For data collected based on consent, such as newsletter sign-ups, we keep the data until you withdraw your consent.
Criteria Used to Determine Retention Periods Include:
Necessity: The length of time necessary to accomplish the specific purpose for which the data was collected, while considering our need to answer queries or resolve problems and to comply with legal requirements under applicable laws.
Legal Obligations: The duration for which personal data must be kept in accordance with legal obligations and regulatory investigations or to enforce our Terms of Service.
Consent: Where you have provided consent for a longer retention period, we will keep data in accordance with your consent.
Statute of Limitations: We consider the period during which people could file claims against our company, known as the statute of limitations.
Deletion of Data:
Upon expiration of the retention periods, your personal data will be deleted or anonymized so that it can no longer be linked back to you. We ensure that all information is securely disposed of at the end of the retention period.
Review and Adjustment of Retention Periods:
We regularly review our data retention policies and adjust them as necessary to comply with legal obligations and industry practices, ensuring that your data is not kept longer than necessary.
If you have questions about our Data Retention policies or want to know more about how long we keep specific types of data, please contact us using the information provided in our Contact section.
Circumstances Under Which We Share Data:
At Imroz Solutions and Services, we respect your privacy and are committed to protecting your personal data. We share your data only under the following circumstances:
1. Service Providers
Purpose: We engage various third-party companies and individuals to facilitate our services. These service providers are crucial for operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Examples of Services:
Hosting and Server Co-Location Services
Data Analytics
Email Delivery Services
Customer Service Activities
Marketing Campaigns
Data Access: These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
2. Compliance with Laws
Purpose: We may disclose your Personal Data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Legal Obligations: The disclosure is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Imroz Solutions and Services
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
3. Business Transfers
Purpose: If Imroz Solutions and Services is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction.
Precautions: We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
4. International Transfers
Purpose: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Safety Measures: If we transfer Personal Data to a foreign country or international organization, we ensure the data is transferred securely and in accordance with this Privacy Policy and applicable laws.
5. Affiliates
Purpose: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
6. Marketing and Advertising Partners
Purpose: We share limited data with partners who help us provide personalized marketing and advertising, or who use it for their own marketing purposes, in accordance with their privacy policies.
Control: We only share data with partners who adhere to the data protection practices we agree upon and always provide you with the option to opt out of such sharing.
Data Security
Commitment to Protecting Your Data
At Imroz Solutions and Services, we understand the importance of securing your personal information and take significant precautions to protect it. Our commitment to data security is designed to prevent unauthorized access, use, alteration, and destruction of the personal data we hold.
Security Measures We Implement
Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
Secure Servers: All personal data is stored on secure servers that are managed using best practices and in compliance with applicable laws.
Access Controls: Access to personal data is strictly limited to personnel who need the information to perform their job responsibilities. We enforce strict guidelines and training programs to ensure staff understand their obligations regarding your data.
Regular Audits: We regularly review and update our security practices to consider new technologies and methods, as well as potential threats.
Incident Response Plan: In the unlikely event of a data breach, we have procedures in place to mitigate the effects and notify affected individuals in accordance with applicable laws.
Risks and Your Responsibilities
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
Your Role in Data Security: We encourage you to use strong passwords, limit access to your devices, and log out of your user accounts after sessions, especially when using public computers.
Third-Party Websites
External Links: Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the security practices of every site you visit.
No Control Over Third-Party Security: We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites, products, or services.
Updates to Our Security Practices
As digital threats evolve, so too will our security measures. We will notify you of any changes to our security practices, particularly those that might materially affect the way we handle your personal data.
Your Data Protection Rights
Understanding Your Rights
At Imroz Solutions and Services, your rights to your personal data are paramount. We are committed to ensuring that you have the necessary tools to make informed decisions about how your data is handled.
1. The Right to Access
Overview
You have the right to request copies of your personal data that we hold. This right allows you to know exactly what information we have about you and ensures that we are processing your data lawfully.
How to Exercise This Right
To exercise your right to access, you can submit a formal request via email or through our customer service portal. Please provide sufficient information that allows us to verify your identity before we provide you access to the personal data we hold about you.
Response Time
We aim to respond to your request within one month of receiving it. However, the response time may be extended by two additional months if the request is particularly complex or you have made several requests. If this is the case, we will inform you and keep you updated on the progress.
Possible Charges
Accessing your personal data is typically free. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request under these circumstances.
2. The Right to Rectification
Overview
You have the right to have inaccurate personal data corrected. You may also have incomplete data completed, depending on the purposes for the processing.
How to Exercise This Right
If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request us to correct or complete this data at no cost to you.
To make a rectification request, please contact us using the details provided in the Contact Us section of our website. Be specific about what data is incorrect and how it should be rectified.
Response Time
We will address your request as quickly as possible. We aim to respond within one month of receiving your request. If the request is complex or we receive multiple requests, the time to respond may be extended by up to two additional months. We will inform you if an extension is necessary within the first month.
Rectification of Shared Data
If we have shared your personal data with third parties, we will notify them about the rectification where possible. Additionally, upon request, we will also inform you about those third parties to whom the data has been disclosed.
3. The Right to Erasure (‘Right to be Forgotten’)
Overview
You have the right to request that we erase your personal data under certain circumstances. This right is particularly relevant if the data is no longer necessary for the purposes for which it was collected or processed, or if you wish to withdraw consent where it was previously provided.
Conditions for Erasure
You can request erasure of your personal data:
If the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
If you withdraw consent on which the processing is based and where there is no other legal ground for the processing.
If you object to the processing and there are no overriding legitimate grounds for the processing.
If the personal data has been unlawfully processed.
If the personal data has to be erased for compliance with a legal obligation in Union or Member State law to which we are subject.
How to Exercise This Right
To request the erasure of your personal data, please contact us directly through the contact details provided on our website. Specify which data you wish to be erased and the reason for the erasure.
Response Time
We aim to respond to your request within one month of receipt. If the request is particularly complex or you have made multiple requests, we may extend this period by two additional months. We will inform you of any such extension within one month of the receipt of the request, together with the reasons for the delay.
Notification to Third Parties
Where applicable, and if lawful, we will inform third parties with whom your data has been shared of your request for erasure, so they can also erase copies of your data if required.
Exceptions
The right to erasure does not apply in certain circumstances, including where processing is necessary:
For exercising the right of freedom of expression and information.
For compliance with a legal obligation which requires processing by Union or Member State law.
For the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.
For the establishment, exercise, or defense of legal claims.
4. The Right to Restrict Processing
Overview
You have the right to request the restriction of processing of your personal data under certain conditions. This right allows you to ask us to suspend the processing of personal data about you, for example, if you want us to verify its accuracy or the reason for processing it.
Conditions for Restriction
You may request the restriction of processing in the following scenarios:Accuracy of Data: If you contest the accuracy of your personal data, processing may be restricted for a period enabling us to verify its accuracy.
Unlawful Processing: If you believe the processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead.
No Longer Needed: If we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise, or defense of legal claims.
Pending Verification: If you have objected to processing based on legitimate grounds, pending the verification whether the legitimate grounds of our processing override those of yours.
How to Exercise This Right
To exercise your right to restrict processing, contact us using the contact information provided on our website. Clearly state your request and provide any necessary context or documentation to support your request.
Response Time
We will respond to your request within one month of receipt. If the issue is particularly complex, or you have made a number of requests, this period may be extended by two further months. We will inform you of any such extension within one month of receiving your request, together with the reasons for the delay.
Effects of Restriction
During the period of restriction, we will not process your personal data beyond storing it, unless:
Consent: You consent to such processing.
Legal Claims: The processing is necessary for the establishment, exercise, or defense of legal claims.
Protection of Rights: The processing is necessary for the protection of the rights of another natural or legal person.
Public Interest: The processing is necessary for reasons of important public interest of the Union or of a Member State.
Notification of Lifting of Restrictions
We will notify you before lifting any restriction on processing.
6. The Right to Data Portability
Overview
You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format. Additionally, you have the right to transmit that data to another controller without hindrance from us, where technically feasible.
Conditions Where You Can Exercise This Right
The processing is based on your consent or on a contract; and
The processing is carried out by automated means.
How to Exercise This Right
To exercise the right to data portability, please contact us using the contact information provided on our website. Specify the data you wish to be transferred and where you would like the data to be sent.
Response Time
We will respond to your data portability request within one month of receipt. If the request is complex or involves a large volume of data, the period may be extended by up to two additional months. We will inform you of any such extension within one month of the receipt of the request, together with the reasons for the delay.
Format of the Data Transfer
The personal data will be provided to you or transferred directly to another organization, where technically feasible, in a structured, commonly used, and machine-readable format. Common formats include CSV files or JSON.
Implications of Data Transfer
We will take all possible measures to ensure that the data transfer is secure and that your data is protected. If you choose to transfer your data to another organization, note that the protection and use of your data will be governed by the privacy policy of that organization.
Limitations
The right to data portability does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Third-Party Service Providers
At Imroz Solutions and Services, we partner with various third-party service providers to facilitate our services, enhance our website functionality, and provide a better customer experience. This section explains how these third parties are involved and the precautions we take to protect your data.
Types of Third-Party Service Providers
Data Processors: These providers perform data processing tasks on our behalf, such as hosting services, data storage, analytics, and marketing campaigns. Their use of the data is limited to the purposes for which they were engaged.
Technology Partners: We collaborate with technology companies that provide tools and platforms which enhance our services. These may include CMS providers for website management, CRM systems for customer relationship management, and payment processors for secure financial transactions.
Disclosure of Personal Data
When Necessary: We only share your personal data with third parties when necessary for the provision of services to you, or for improving our service offerings.
Under Strict Conditions: Any data shared is subject to stringent security and confidentiality obligations that are consistent with this privacy policy and the law.
Legal Compliance and Security
Agreements in Place: We enter into data processing agreements with all third-party service providers that require them to protect the data to the same extent as we do.
Audits and Monitoring: We regularly audit these third parties to ensure compliance with privacy laws and our own data protection standards.
Responsibility
Limited to Our Engagement: While we take all reasonable steps to ensure that our third-party service providers adhere to our privacy standards, we cannot take responsibility for any misuse of your data by these independent entities, unless such misuse is directly due to our negligence.
Changes to Third-Party Relationships
Notification of Changes: Should any significant changes occur in our use of third-party service providers, we will update this policy accordingly and notify you where applicable.
International Data Transfers
Overview
At Imroz Solutions and Services, we operate on a global scale, which may involve transferring your personal data to countries outside of your home country. These international transfers are necessary for the seamless provision of our services and to maintain our global operations.
Reasons for International Transfers
Service Operation: Some of our servers, partners, or service providers may be located in different countries, requiring us to transfer your data internationally to fulfill our services effectively.
Business Requirements: We may transfer data internationally as part of our contractual obligations or to consolidate data storage with efficient, secure cloud-based solutions.
Safeguards for Data Transfers
Adequacy Decisions: We transfer personal data only to countries that have been deemed to provide an adequate level of protection for personal data by relevant regulations or where we have confirmed adequate safeguards are in place.
Standard Contractual Clauses (SCCs): When transferring data to countries without adequacy decisions, we use Standard Contractual Clauses approved by competent regulatory bodies to ensure that your data remains protected.
Binding Corporate Rules (BCRs): For transfers within our corporate group, we may rely on Binding Corporate Rules that ensure all group companies maintain high standards of data protection.
Your Rights and Controls
Transparency: You have the right to be informed of any international transfers of your data and the measures we take to safeguard these transfers.
Objection: You may object to the international transfer of your data, particularly if you feel the protections in place are insufficient.
Compliance and Cooperation
Regulatory Compliance: We comply with all applicable data protection laws regarding international data transfers.
Regulatory Bodies: We cooperate with data protection authorities and adhere to legal frameworks for data transfers, such as the EU-US Privacy Shield framework (if applicable).
Children’s Privacy
Overview
At Imroz Solutions and Services, we are committed to protecting the privacy of young people. Our website and services are not directed towards children under the age of 13, and we do not knowingly collect personal data from children under this age.
Restrictions on Data Collection
No Targeting of Children: We do not create marketing materials or products intended for children, nor do we knowingly engage in any data collection from children.
Parental Consent: If we learn that we have collected personal data from children under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers as soon as practicable.
Parental Controls and Involvement
Parental Access: Parents or guardians who believe that their child has provided us with personal data without their consent can contact us. We provide parents with the options to review, approve, or request the deletion of such information and to refuse to allow any further collection or use of the child’s information.
Legal Compliance
Adherence to Laws: We adhere to the applicable laws and regulations concerning the protection of children’s privacy, including COPPA in the United States and the GDPR in the European Union.
Education and Awareness
Safety Tips: We encourage parents and guardians to take an active role in their children’s online activities and interests. On our website, we offer tips for safe internet use and guidelines on how the internet should be navigated safely by young users.
Changes to This Privacy Policy
Overview
At Imroz Solutions and Services, we are committed to maintaining the highest standards of privacy protection and staying compliant with evolving legal and regulatory frameworks. As such, our Privacy Policy may be updated periodically to reflect changes in our practices or amendments in the law.
Notification of Changes
Regular Review: We regularly review our Privacy Policy to ensure that it accurately reflects our data practices and complies with applicable laws.
Notification Procedures: Any significant changes to our Privacy Policy will be communicated to you through an announcement on our website or an email notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Effective Date
Posting and Effectiveness: The updated Privacy Policy will be posted on our website with a new “Effective Date” noted at the beginning of the policy. Changes will become effective as of this date.
Your Responsibilities
Reviewing Changes: It is important for you to review the changes to our Privacy Policy. If you disagree with the terms of this Privacy Policy at any time, you should discontinue the use of our services and inform us if you would like us to remove any personal data that may have been collected.
Consent
Continued Use as Consent: By continuing to use our services after these changes are posted, you agree to the revised policy.
Archiving Previous Versions
Access to Archived Policies: We will keep archived versions of this Privacy Policy in a viewable format on our website, allowing you to review prior versions.
Contact Information
Reach Out to Us
At Imroz Solutions and Services, we prioritize open communication and transparency with our users. If you have any questions about this Privacy Policy, our data practices, or your dealings with our website, please feel free to contact us:
Contact Details:
Email: info@imrozsolutions.com
Phone: +1 (256) 769-4740
Mailing Address:
13/H/17 Mayur Bhanj Road,
Kolkata – 700023, West Bengal, India
Customer Service:
Our customer service team is available to address any concerns you might have about your personal data. Please reach out to us using the contact information provided above. We aim to respond to all inquiries within 48 hours during our regular business hours.